Privacy policy

A Healing Garden

Effective date: September 20th, 2025

1. Who We Are

A Healing Garden (“Practice,” “we,” “us,” or “our”) is a craniosacral therapy practice based in Sunnyvale, California. This Policy describes how we collect, use, and protect personal information when you use ahealingarden.com (the “Site”) or interact with us offline (email, intake forms, phone).

2. HIPAA Status

We are not a covered entity under HIPAA because we do not bill insurance or submit electronic health care claims. Accepting HSA/FSA payments through US Bank or other processors does not make us subject to HIPAA. Those processors handle cardholder data under their own compliance obligations. We treat all personal and health information you share with strict confidentiality and reasonable safeguards.

3. Information We Collect

  • Identifiers: Name, email, phone, mailing address

  • Inquiry & booking details: Message, preferred dates/times, service requests

  • Intake information (optional): Health goals, relevant history, emergency contact

  • Payment information: Processed via Zelle, PayPal, Venmo, or US Bank. Full card numbers are not stored.

  • Device/usage data: IP address, basic analytics, or cookies (if enabled in the future)

4. How We Use Information

  • Respond to inquiries and schedule sessions

  • Provide, personalize, and improve services

  • Send confirmations, reminders, or policy updates

  • Maintain security of the Site and practice

  • Comply with legal obligations

5. When We Disclose Information

We do not sell or share personal information for marketing. Disclosures may occur to:

  • Service providers (Squarespace, Google Workspace, payment processors) under agreements restricting their use of data

  • Legal authorities if required by law or to protect rights and safety

  • Business transitions (sale, merger, or reorganization)

6. Cookies & Tracking

Only basic functional technologies are used. If analytics or advertising cookies are added, we will update this Policy and provide notice. We do not respond to “Do Not Track” signals.

7. Your Choices

  • Opt out of marketing emails at any time via unsubscribe link or contacting us

  • Request access, updates, or deletion of your information via email. Reasonable requests will be considered.

8. Data Retention

  • Inquiry forms: Typically up to 24 months

  • Client records (intake, session notes): Typically up to 7 years, or longer if required by law or advisable

9. Children’s Privacy

  • Services for minors (ages 13–17) require parent or guardian consent.

  • Information collected for minors is managed with parental oversight.

  • We do not knowingly collect information from children under 13 online.

10. Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

11. California Disclosures

  • CalOPPA: Describes data collection, use, and contact options

  • Shine the Light (Civil Code §1798.83): We do not disclose personal information for third-party marketing

  • CCPA/CPRA: We do not meet thresholds and do not sell or share information. Policy will be updated if this changes

12. Client Disclaimer — Scope of Services

  • Non-medical services: Craniosacral therapy is not medical treatment, diagnosis, or a substitute for professional medical care.

  • Personal responsibility: You use services at your own discretion and should consult a licensed medical provider for medical conditions.

  • HSA/FSA payments: Acceptance of HSA/FSA cards does not guarantee reimbursement. Clients are responsible for any documentation or claims required by their administrator.

  • Minors: Services are only provided with parental/guardian consent.

  • Confidentiality: We safeguard information but cannot guarantee complete security.

13. International Visitors

Data is processed in the U.S. GDPR does not apply as we do not target EU/UK residents.

14. Changes

We may update this Policy and Disclaimer as practices evolve. The effective date will be updated, and we may notify clients by email or on the Site.

15. Contact us

A Healing Garden

830 Stewart Drive
Sunnyvale, CA 94085

Email: ahealinggarden@gmail.com